Wednesday, August 26, 2009

Positive Reinforcement



When was the last time you dined out and purposefully pulled the Manager aside to compliment the service provided to you?

When was the last time you were in a retail/dining establishment and called on a manager to complain about your service?

It's quite common for us to react when we feel we are being treated less then we expect. As individuals we form an expectation of how we should be regarded and responded to. When life obeys these expectations we move along in our day with no sense of gratitude or joy in the fact that our desires are met.

However, as soon as that person driving on the freeway cuts us off, or the waitress at the restaurant cannot seem to instantaneously produce food, or someone with 32 items is in the "10 items or less" checkout line in front of us we are quickly agitated!

The ratio of positive events in relation to the moments of madness that we seem to marinate in is alarming! Rather then allowing some menial moments of dissatisfaction rule our attitude and response lets start reinforcing the positive elements that we encounter. (Caption on the photo above reads:"How to motivate people? a little push in the right direction can make a big difference".)

Purposefully :
Thank someone for their assistance, even if it is something required of them by their employer.

Acknowledge the checkout service person and grocery bagger at the supermarket. Smile!

Reinforce positive work ethic that you observe in your place of employment.

Encourage those you detect to be diligent and determined in an expertise.

Rather then using colorful language due to a traffic encounter, remember that you, more than likely, have once been that person and extend grace.

The more we focus our attention on the many positive rendezvous' throughout the day, we will have no choice but to be increasingly joyful, have an enhanced emotional/mental state, reduced stress, and we will begin to realize how truly provided for we are.

Not to mention, our "offenders" will receive the fruits of our labor; And all in all it will come full circle!

Lets get intentional about positive reinforcement!!

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